Heritage Estates – Cottages recognized for outstanding resident satisfaction

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Excellence in Action award recognizes exemplary commitment to quality.

Heritage Estates Cottages has received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.

“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and team engagement, as recognized by their customers and employees,” said Mary Oakes, Vice President of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

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“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, Vice President of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying skilled nursing and rehabilitation care centers, in addition to assisted living and independent living communities, over 8,500, must have completed a customer satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”

Heritage Estates and Heritage Estates Cottage are one of the 30 communities owned or managed by the Vetter Senior Living (VSL) group of Omaha, Nebraska. The campus administrator and team develop plans to continuously improve their services and campus with support from the VSL network. Operating decisions are made locally to ensure that Heritage Estates remains responsive to the needs of its residents and community.